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Well-rounded Technical Communicator with a strong, diverse background in graphic design and technology - committed to creating a compelling user experience.

Intuitive user advocate with 2 years' online marketing experience and 6 years' technical writing experience. Hands-on technology experience included content management systems, web programming languages, creative design suites, and web analytics software.   

In 8 years of Fortune 500 corporate experience, I have served a variety of roles which have contributed to the creation of an optimal experience for the end user:

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Experience

SEO Consultant
CHC Physical Therapy, Cleveland, OH
February 2014 – Present

  • Establish social media presence for CHC Physical Therapy, BodyPhyx and Golf Phyx sites
  • Develop long-term strategy for positioning, branding and enhancing the reputation of the organization through web and social media
  • Exhibit clear understanding of overall client messaging and develop search marketing creative, including but not limited to keyword generation and SEO copy creation
  • Ensure consistent and open communication with client via weekly optimization updates
  • Analyze weekly traffic utilizing Google Analytics and Bing Webmaster

Technical Writer
Nelson Stud Welding, Elyria, OH
December 2011 – Present

  • Published over 100 technical data sheets which have provided the Sales staff with the necessary Applications information to present and sell products to customers
  • Re-organized content and structure of product catalog to better support navigation for the customer
  • Provided operation and troubleshooting instructions for stud welding equipment to the customer
  • Produced stud welding and equipment videos to support marketing at industry conferences. 
  • Designed publications to support Sales in marketing products to the customer

SEO Consultant
Radcom, Hudson, OH
January 2010 – June 2010

  • Developed and managed Organic SEO Plan for RadcomServices.com 
  • Proactively researched new and creative keywords in Google Adwords
  • Created and implemented social media strategy
  • Wrote SEO-optimized content across multiple channels to test and analyze performance
  • Implemented and monitored tracking tools to perform website analysis for SEO campaign 

Technical Writer
Philips Healthcare, Highland Heights, OH

May 2009 – December 2011

  • Supervised the documentation creation process for an upgrade to a Nuclear Medicine System
  • Authored the manual which supplied instruction for a team of two field service engineers to simultaneously complete the 52 hour complete software upgrade by themselves.
  • Managed importation of Nuclear Medicine System structures into a website which allowed Field Service Engineers to easily navigate and identify spare parts remotely
  • Authored maintenance, service and troubleshooting instructions for highly complex, software-driven, electro-mechanical imaging systems to Field Service Engineers

Technical Writer
Fluke Biomedical, Solon, OH

April 2008 – May 2009

  • Provided assembly instructions for highly complex, electro-mechanical radiation measurement systems which were provided to the staff as a means of cross-training
  • Photographed assembly process and created visual aids for manuals
  • Managed supporting documentation process

SEO Analyst Intern
Brulant, Beachwood, OH
October 2007 – January 2008

  • Assisted in building traffic to client sites through SEO tactics, social media and copywriting
  • Researched and implemented Social Media Marketing Strategy
  • Wrote search engine optimized web content for client sites for organic search
  • Executed link, rank & index aspects for client deliverables

Web Analyst Co-op
Sherwin-Williams, Cleveland, OH
March 2006 – October 2007

  • Re-designed the intranet site to provide employees with a more user-friendly interface in order to reduce the number of customer service calls to the department
  • Developed secure login account pages as a means of giving affiliates of Sherwin-William access to their discounts and incentives for being our partners
  • Provided IT and marketing personnel with statistics for website traffic
  • Introduced SEO concepts to the marketing staff and provided them with an explanation of their rankings before and after their site’s redesign
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Education

Masters of Science,
Information Architecture &
Knowledge Management
Kent State University, Kent, Ohio
Summer 2014

  • Focus: User Experience Design
  • Cumulative GPA: 3.81 / 4.00

Bachelors of Arts, Cum Laude,
Communications
Cleveland State University, Cleveland, Ohio
Winter 2009

  • Minor: Business Administration
  • Cumulative GPA: 3.43 / 4.00
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Current Memberships

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Toolkit

  • Web Development
    (CSS3, HTML5, JavaScript, Bootstrap, SQL)
  • Web Design
    (Dreamweaver, Webflow, Axure, CMS)
  • Web Analytics
    (WebTrends, Google Analytics, Bing Webmaster)
  • Social Media 
    (Facebook, LinkedIn, Twitter, Pinterest, YouTube, Instagram)
  • Blogging
    (WordPress, Blogger, Tumblr)
  • Documentation
    (Adobe FrameMaker, MS Publisher, Serif PagePlus, Snagit)
  • Adobe Design Premium Suite
    (Flash, Fireworks, Illustrator, Photoshop)
  • Databases
    (MS Access, Oracle Agile, Rational (ClearQuest, ClearCase)
  • MS Office 2010
    (Excel, Word, PowerPoint, SharePoint, Visio)
  • Video Editing
    (Camtasia Studio 8, Audacity)
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